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Thread: Dealer did not complete work they said they had done, also repeated work already done

  1. #1

    Dealer did not complete work they said they had done, also repeated work already done

    Hi,

    I picked my car up from a local dealer after it had been in for a major service, only to be told that they had also replaced the rear brake discs and pads. The brake discs and pads were replaced two weeks ago by Kwik-Fit. I also noticed that the oil is dirty and the air filter has not been touched; I really do not think they have done the service.

    I cannot understand why Motability would authorise a change of brakes after only two weeks.
    Has anybody had problems like this before and how did they sort it out?

    Thanks......

  2. #2
    Senior Member
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    1,265
    This is bad. I thought main dealer did brakes, kwik fit tyres only.

  3. #3
    Senior Member
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    3,512
    Even if they flushed the oil, new engine oil looks black almost instantly because of the carbon that is not removed along with the old oil.

    Not every service involves changing the air filter element - some items last a surprisingly long time on modern cars.


    However, as you have concerns, I'd consider contacting Motability to share those concerns with them.

  4. #4
    Senior Member
    Join Date
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    Kwik-fit, I believe are authrosied to change tyres, exhausts and brake discs dependent on your location - I presume if you don't have a dealership nearby.
    In your case though I would be on the phone to Motability and ask why the job has been done twice.

    To be fair, if Kwik-Fit had touched my brakes I'd be glad the dealership then went and replaced them, you never quite know what you're getting with Kwik-Fit.

    Motability state that...
    Services will usually include the following checks:

    • Engine oil
    • Windscreen washer fluid
    • Engine cooling system
    • Lights
    • Tyre tread
    • Tyre pressure - including the spare tyre


    The service for each type of car will be different. Other checks for brake pads or filters, for example, will be looked at if it is recommended by the manufacturer.
    http://www.motability.co.uk/cars-and...cars-servicing
    Motability Car History
    05/09-05/12; Nissan Qashqai 1.5 Diesel Tekna; 36,500 miles; avg 41.1mpg
    06/12-07/15; Ford C-Max 2.0 Diesel Titanium Powershift; 35,400 miles; avg 37.8mpg
    07/15-09/17; Skoda Octavia 1.6 Diesel SE-L DSG; 28,200miles; avg 43.9mpg
    09/17-Present; VW Touran 1.4 Petrol SEL DSG; 11,600miles; avg 35.9mpg (28.6 - 43.9mpg)

    Click here to send me an email with any private Motoring questions you may have. Replies usually within 48hrs

  5. #5
    Senior Member
    Join Date
    Apr 2013
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    109
    Quote Originally Posted by Paul View Post
    To be fair, if Kwik-Fit had touched my brakes I'd be glad the dealership then went and replaced them, you never quite know what you're getting with Kwik-Fit.


    Funny but sadly very true. There are still a few good KF branches out there but they seem few and far between these days. Then again I've also heard some horror stories concerning servicing from some so called prestige marque dealers too. It's not fair to paint an entire industry with the same brush but the motor trade, like estate agents, do seem to have a disproportionate number of crooks and liars who work in them.

  6. #6
    i purchased an ex motability vechicle lasty yr, it was only 3 years old. I took it in for a service this year and got prices etc. They told me that no major services are every done on motability cars even if they are touching the max mileage.

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