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Thread: Atos esa assessment absolute nightmare.

  1. #1

    Atos esa assessment absolute nightmare.

    I can honestly say it is one of THE worst experiences I have ever had.

    First issue was the parking. The car park was staff only so all patients had to park on the street in the city centre with only one hour parking and no return within 1 hour. This presented so many problems throughout which I'll get to. We had to park quite some distance from the entrance so had to slowly negotiate my way there with assistance from my wife.

    Before going to the Birmingham centre we were told it would be Wolverhampton which is closer, but because of it not being on the ground floor or recorded, they moved it to brum. Turns out when we got there it was on the first floor and they didn't know it was to be recorded! We waited an hour and a half in the waiting room to be seen. My wife had to go and move the car twice during the waiting time and we had to have a receptionist sit with me because I can't be left alone. Several people were complaining. One guy started kicking off. All the windows were open and people were complaining of being cold. (I think they wanted someone to get up and close them! )
    We were eventually called and walked slowly to a tiny assessment room where it turns out they didn't know the meeting was to be recorded. My wife demanded it be recorded as this is what we requested. We then had to walk all the way back to reception and sign a document and then they agreed to record it.we waited another 20-30 minutes to be called again by the same lady.
    I couldn't walk very fast as was in a lot of pain but the assessor charged on ahead.

    She was really quite abrupt and funny from the get go. Snapped at my wife because she wad texting the baby sitter.

    She then asked me to explain my conditions and the side effects they have and noted it all down.
    She asked me to explain my des first and then ibs after.
    She asked what affect these conditions have on my dressing, washing sleep. I explained I suffer with insomnia and get about 3 hours sleep a night. I told her my wife has to help me in and out of the bath and often has to help me wash. I also need supervision in the bath and also dressing. She asked about eating and I explained food and meds get stuck often leading me to choke.
    She asked me about cooking and cleaning. I told her that I don't cook full stop due to falling into a turned off cooker and that it's too risky! I told her I don't clean other than to dust maybe once a week and that my wife does everything.

    I explained that I can't cook even with a microwave because the food would be hot when it comes out.

    She asked me about any hobbies and I explained I lie down most the day and don't really have hobbies anymore. I explained that I try and spend most of the day sleeping trying to catch up on what I missed during the night.
    She asked me when was the last time I went out. I told her Sunday to church becsuse my wife drove me and I wouldn't have got there myself. She asked me how long a service is. I said an hour but I have to go lie down he majority of the time in the vestry and can't sit though a full service but feel it's important to go to church when I feel able.

    She asked me how I go out and shop if I can't walk far and I explained my wife does online shopping and online banking so we have no need to go to town.

    She asked me about my kids and I explained I am no longer able to do simple things like play with them or discipline them when necessary.

    She asked me about my previous job and I told her how I lost it because of my condition and that I terrified my colleagues. I told her I was let go on the grounds of impaired capability due to ill health.

    My wife had to go move the car again leaving me in there with her and I gave her my spray and explained how to administer it in case I was unable to do so myself.

    She then asked me the same sort of questions but skewed differently in order to try and catch me out.

    She took my blood pressure but didn't do the breathing exercise as she said it would probably cause me too much pain and I agreed it would.

    She did an examination with my arms and legs asking me to do stretches I did them but explained I wouldn't be bending over and squashing my chest.

    I don't see how me moving my arms and legs has anything to do with my oesophagus but ok.
    Tested my hearing and sight. All fine. Again relevance?

    The security guard brought my wife back up the lift and commented that it was rare for a nurse to take so long with a claimant and they are normally done within 30 minutes.

    Before finishing I asked to make a statement for the benefit of the recording. I said that I had a well paid job and I have always worked and enjoyed working and I'm only claiming because I have to. That this condition has wrecked my life and future plans.

    The meeting was drawn to a close after nearly an hour and 30 minutes!

    Through the whole thing I felt like she thought I was lying and seemed judgmental.

    I can't remember everything sorry guys.
    Last edited by NeurologicalNed; 27-05-14 at 15:27.

  2. #2
    Senior Member susieboots's Avatar
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    I am sorry to hear you had such a horrendous experience. I appreciate the Assessors need to ascertain what we are able to do, but do feel the way we are treated, borders on inhumane! Can I suggest if you are called for an assessment in the future, that you request a home visit, in view of the difficulties for you in attending a City Centre.

    I am sure it will be some before you hear of the decision, and when you do, if you feel the decision is wrong, you can request a copy of the report and score sheet. Good luck, Susie

  3. #3
    Senior Member
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    After having a quick skip through your post, can I ask this?
    During the assessment did you lay down for it or at any time in the waiting room?
    I ask because if you didn't then it would look to any assessor that your ESA form was not quite as accurate as it could be.

  4. #4
    New Member
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    Personally I feel you did everything within your power. You took control of the interview and told the ATOS assessor about your situation. You had the interview recorded and you made sure you didn't fall into the trick questions which ATOS are known for.

    Let us be clear. These Government reforms are nothing but cost cutting exercises so of course either a CAPITA or ATOS assessor is going to impose the view that we aren't as ill or disabled as we claim we are. That is what they are hired to do.

    I salute you! You've done a great job. Do the same thing for PIP as well. Don't let these crooks scam you.

  5. #5
    Thank you for the replies everyone.

    I didn't lie down on a bed as there wasn't an option to lie on a bed however I sit on the floor a few times because I found the chairs far too uncomfortable. I couldn't sit in the chair for that length of time. In the waiting room.

    There was a bed in the assessment room and near the end she asked me to get on it, but because I was in pain and the bed was high and there wasn't a step up to the bed I asked if my wife could assist me and the assessor said "Don't worry, I don't want you to strain yourself, if it's too difficult, I'd rather you didn't attempt it and cause pain."

    She also never made me do the breath test as she suggested a big breath would hurt my oesophagus.

  6. #6
    I have already had my pip assessment sociopath it was done by capita at home and was s much more pleasant experience and the assessor was a really nice friendly warm lady.

    I feel like I covered a lot more with her, but atos was nothing more than a box ticking exercise and she didn't really care. I felt myself stutter a few times as I felt like I was put on the spot. She asked me questions and expected me to remember dates and things and I worry because I hesitated will she think I was being dishonest.

  7. #7
    I was lucky with my ib to esa medical. I was due to go to Birmingham on 29/5 but gp said it was too much for them to expect me to go there due to mobility issues and lack of parking. Instead she contacyed them by letter stating whyshe felt I could not attend rrequesting home visit and enclosed a comprehensive report of my medical conditions my medication and my abilities. Got a call week before assessment to say it was cancelled as the dr had provided a comprehensive report. Their own medical team deemed me unfit for work on the gp report alone abd gave now sent case back to dwp to sort out the transfer to esa. I have pip hone assessment this Thursday which I am not looking forward to but needs to be done. Sick of fighting for things. If I cud work I wud but it not possible

  8. #8
    Quote Originally Posted by kezza1982 View Post
    I was lucky with my ib to esa medical. I was due to go to Birmingham on 29/5 but gp said it was too much for them to expect me to go there due to mobility issues and lack of parking. Instead she contacyed them by letter stating whyshe felt I could not attend rrequesting home visit and enclosed a comprehensive report of my medical conditions my medication and my abilities. Got a call week before assessment to say it was cancelled as the dr had provided a comprehensive report. Their own medical team deemed me unfit for work on the gp report alone abd gave now sent case back to dwp to sort out the transfer to esa. I have pip hone assessment this Thursday which I am not looking forward to but needs to be done. Sick of fighting for things. If I cud work I wud but it not possible
    Hi Kezza. It's brilliant that your GP has backed you up so concisely. You're very lucky to have such a great GP, some have reported their GP won't even write them a letter etc which I think is disgusting as GP's are supposed to look after the patients best interests.
    I'm really glad to hear you didn't have to attend Five ways house. I'm not overreacting when I say it was a nightmare. If I have to go back some point in the future I am going to ask my GP and specialist to write me a letter excluding me from attending and asking for a home visit. Hopefully ATOS will be out the door by then!

    Who is your home visit with?

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