DWP are making changes to the telephone numbers customers use to access their services from 17 March 2014. The Permanent Secretary has committed all DWP customer help lines to running both 0345 numbers (generally cheaper to call from mobiles) and 0845 numbers (generally cheaper from landlines) so that customers can make an informed choice to minimise their call costs. In future, for each working age primary benefit enquiry line, there will be:

• a single 0345 number for most people to use (with an 0845 equivalent)
• an 0345 Welsh speaking number (and 0845 equivalent), and
• an 0845 text phone number.

These changes will reduce the cost for some customers (generally those phoning from mobiles) while ensuring those who benefit from low rates for 0845 calls (generally those calling from landlines) are not disadvantaged. If you have any questions please e mail Amanda.jakeman@dwp.gsi.gov.uk