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Thread: Disabled Toilets

  1. #1

    Cool Disabled Toilets

    Hello good evening!

    Please excuse if this post is long! In my head it will be, but I will try to keep it brief!

    Basically, I work in a large chain coffee shop in a busy city centre branch (I don't consider myself disabled as well, sorry if I'm pooping your party ;]). I wanted to know you opinions on what I have to deal with on a near daily basis.

    My branch is located within a shopping mall, but also half in the main train station. The mall provides toilet facilities just a few metres from our store; and we provide one disabled toilet within our store.

    If anyone asks to use the toilet, I simply say (the carefully thought out phrase) "We have a disabled toilet, which is around the corner. Alternative toilets are available in the mall food court."
    I feel this allows me not to judge who is 'disabled' and who isn't and whatever. There are invisible disabilities and I amn't one to judge.

    I had one woman today, however, who went along like this:
    Her: "Have you got toilets?"
    Me: "We have a disabled toilet…*blah blah"
    Her: "Can I just use your disabled toilet?"
    Me: "If you're disabled then of course. As I say, alternative toilets are located in the mall."
    Her: "But, why can't I use it? There's no disabled people in here."
    Me: "Well, there may be no visibly disabled people in store at the moment, however, there may be some people with invisible disabilities who require the toilet facility immediately and cannot wait –*and it would be unfair to make them wait when you could use a toilet that is only a few metres away."
    She decided just to use the toilet anyway. (GRR!)

    Another man today went as far as to say that was discrimination, and that I couldn't do that. When I asked him why it was discrimination, he just replied 'it just is'.

    I just don't believe some people. Some people are so lazy. There are lovely, clean toilets in the mall (the best public loos I've ever seen).

    But what's your opinion? Do you think I should be so uptight? I'm just worried one day a person will have an accident, or will use our toilet and it will be disgusting because hundreds of people were too lazy to walk a few metres. Only the other day a woman with mobility issues complained she had to wait for the toilet which was dirty, smelly and had no loo paper when she used it. This made me guilty and upset –*and I guess has spurred me on to challenge such people.

    Thanks for reading

  2. #2
    Senior Member
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    I am not sure on "rules and regs" on non disabled people using disabled toilets etc. I do know that I have been in a situation of needing to use the disabled toilet urgently and having to wait ages to get in there. The man who came out was middleaged and had no visible mobility problems . As you said though, not all disabilities are visible, so I would never think to challenge someone in this situation.
    I do feel that these facilities are abused, as is disabled seating etc on public transport and disabled parking bays.
    What lies behind us and what lies before us are tiny matters compared to what lies within us.

  3. #3
    Senior Member beau's Avatar
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    If you are not providing standard toilets as well then the disabled toilet will be deemed for every one to use.
    It is not acceptable for you to be directing your customers out of the establishment to the public loos in the precinct.

    Something similar happened locally in an eating establishment where disabled customers were directed to public loos in the precinct as there were no facilities in the place.
    This multi national company was on the point of being taken to court when they put in disabled facilities.
    The opposite way round I know but the same legislation will apply.

    Fair enough if they are not your customers then direct them away but on this one I think you are on a sticky wicket.

    I presume you work for a well known coffee chain as our local one only has 1 loo and that has disabled facilities. Always a queue there as well.

  4. #4
    Senior Member Kodiak's Avatar
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    There is a very simple answer to this problem. Get a RADAR Lock put on the Disabled Toilet this way only Disabled people will be able to use it. I have a RADAR Key and I am sure most other disabled people do as well, but just in case you can keep a spare one for the use of Disabled Customers.


    Last edited by Kodiak; 13-07-13 at 10:42.
    Deep into that darkness peering, long I stood there, wondering, fearing, doubting, dreaming dreams no mortal ever dared to dream before.
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  5. #5
    Senior Member beau's Avatar
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    All well and good but that is discriminating against able bodied clients as it appears there are no other toilet facilities on the premises.

  6. #6
    Senior Member andypandy's Avatar
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    Quote Originally Posted by Kodiak View Post
    There is a very simple answer to this problem. Get a RADAR Lock put on the Disabled Toilet this way only Disabled people will be able to use it. I have a RADAR Key and I am sure most other disabled people do as well, but just in case you can keep a spare one for the use of Disabled Customers.


    Thing is, anyone can buy a radar key - and do !

    But yes, it would certainly help but I can't imagine the chain are going to go to the expense of changing all the disabled toilet doors now they are in situ.

  7. #7
    Hi there.

    I am after a radar key as part of one of my illnesses, where do you go to get one, or can you get one online?

    Thanks

  8. #8
    Senior Member beau's Avatar
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    I got mine from my local council, I had to provide proof of my entitlement. You can buy them off EBay and in most shops selling disability aids.

  9. #9
    Senior Member sea queen's Avatar
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    Hi I agree with beau on this one, generally I have found that where this is room for only one toilet it is a multi persons one for everyone to use. Can I ask why you found the need to make it 'disabled only' is it because you don't want to fall foul of the discrimination act also is there not also an accessible toilet in the mall same as ordinary ones.
    Also do you mean that people who are not using your shop are wanting to use it?
    I'm not getting at you just interested to the thoughts/reasons behind it that's all.
    As for the Radar keys yes you can get them from your Local Council - will need proof os disability and I think a small charge is payable.
    Last edited by sea queen; 13-07-13 at 16:39.
    Sea Queen

  10. #10
    Quote Originally Posted by beau View Post
    I got mine from my local council, I had to provide proof of my entitlement. You can buy them off EBay and in most shops selling disability aids.
    Thanks very much, I thought the ones on ebay and amazon were fake.
    It seems a bit too easy for anyone to get one.

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