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Thread: Stupid Question, Choosing a dealer?

  1. #1
    Senior Member phaedra's Avatar
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    Stupid Question, Choosing a dealer?

    I'm fairly sure I know the answer is no but . . . when it's time for my next car and I choose say a Volkswagen do I have to use a Volkswagen dealer or will any Motability dealer be able to supply and service it?.

    Both times we've visited my local VW dealer we've been ignored, stood there for 20mins the first time and ended up walking out, second time we waited for another 20mins then loudly asked reception if someone would like to sell a £20,000 car?, took another 15mins for someone to appear and they eventually brought a rather scruffy Touran round to look at and was basically not interested in us at all. The next nearest VW dealer is 17 miles away and not easy to get to.

    My other choice would be a Ford Kuga, Grand C-Max or S-Max but unfortunately the local dealer I got my original C-Max from in 2007 has changed hands and while still a Ford dealer the quality of service has dropped markedly.

  2. #2
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    If you want a VW then you will have to order one through a VW dealership. Unless you go to somewhere like Arnold Clark

  3. #3
    hockers
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    You can stand and walk and you got mobility ?

  4. #4
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    Hi Phaedra, my first contacts with Dealers was very similar to your experiences but I got to tell you VW did look after me and the car very well once I got the VW Golf.

    What I did for renewal was.....I phoned several local Dealers and had no problem getting a full tank of petrol thrown into the deal....be confident on the phone and don't be afraid of playing Dealers off against each other.

    I dislike the Alan Day group because of their arrogance and that's the only reason I opted for the Lookers group this time round.

    Just be aware that the lead time for new VW's is circa 4 months.

    Good luck with your choice

  5. #5
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    Quote Originally Posted by hockers View Post
    You can stand and walk and you got mobility ?
    I take it your joking of course.... then again after some of your stuff I doubt it.

  6. #6
    Senior Member Kodiak's Avatar
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    The way I picked my Dealer was to scour the internet for 3 months reading everything I could on cars. This then enabled me to pick the car I wanted, in this case it was a Renault Grand Scenic.

    I then Looked for the nearest two Renault Dealers. There were two in Inverness, Arnold Clark and Ness Motors. Since both of them were over 100 Miles away from where I live it had to well organised. I fist booked a Disabled Room in Travelodge for two nights. I then phoned up both dealers and made an appointment at each of them, one in the morning and one in the afternoon.

    I visited both of the dealers and both were very polite and took their time with me and I was not rushed at all. In the end I picked Ness Motors and ordered my car from them. They were not only helpful but they seemed to go that little bit extra to explain everything to me. Not only that they could supply the exact car I wanted in 3 weeks, where the other Dealer was 2 to 3 Months, so it was a no brainer.

    I am about to run out on this contract, in 4 months time and since I am still looking to get a Renault I will more than likely go back to Ness Motors. I quite like the look of the new Renault Scenic Xmod, or the New Renault Scenic. The only problem with the Xmod that I can see is the high AP of £1,995 where the Scenic has a AP of £600. Therefore I think I will have to go for the New Renault Scenic as the AP of £1,995 is just too rich for me.

    So the very first thing I will do when I get my letter from Motability is to book a Room at Travelodge for two nights in Inverness and then book my Appointment at the Dealers again.

    At least I get 2 days away and have some fun looking at cars.
    Deep into that darkness peering, long I stood there, wondering, fearing, doubting, dreaming dreams no mortal ever dared to dream before.
    Edgar Allen Poe

  7. #7
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    Kodiak, love the way you turned stressful times into enjoyable times

  8. #8
    Senior Member phaedra's Avatar
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    Thanks for the replies, getting to a dealer isn't easy, apart from the physical problems I've had severe IBS since 2001, I've only managed to get out of the house once this week to take my daughter her birthday present, it's only a 10min trip but I still ended up having to stop and go behind a hedge on the way back

    A local dealer would be great but after the two previous visits I'm not that keen to try them again. I just rang the local Ford dealer I got the C-max from and having changed hands the disability specialist is a different chap, the old one was brilliant, this one was about as much use as a chocolate fireguard just kept telling me to choose what car I wanted to see and make an appointment, how this group got "Motability Best Dealer Award 2012" I do not know!.

    Making an appointment is difficult as I never know when I will be able to get out, having to be somewhere at a set time makes it even worse and is guaranteed to set it off. I was supposed to be taking my Autistic son out this afternoon and took 4 Imodium early this morning, unfortunately they haven't worked so we're not going anywhere.

  9. #9
    Senior Member andypandy's Avatar
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    Quote Originally Posted by hockers View Post
    You can stand and walk and you got mobility ?
    ????????????????????

  10. #10
    Senior Member andypandy's Avatar
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    Quote Originally Posted by phaedra View Post
    Thanks for the replies, getting to a dealer isn't easy, apart from the physical problems I've had severe IBS since 2001, I've only managed to get out of the house once this week to take my daughter her birthday present, it's only a 10min trip but I still ended up having to stop and go behind a hedge on the way back

    A local dealer would be great but after the two previous visits I'm not that keen to try them again. I just rang the local Ford dealer I got the C-max from and having changed hands the disability specialist is a different chap, the old one was brilliant, this one was about as much use as a chocolate fireguard just kept telling me to choose what car I wanted to see and make an appointment, how this group got "Motability Best Dealer Award 2012" I do not know!.

    Making an appointment is difficult as I never know when I will be able to get out, having to be somewhere at a set time makes it even worse and is guaranteed to set it off. I was supposed to be taking my Autistic son out this afternoon and took 4 Imodium early this morning, unfortunately they haven't worked so we're not going anywhere.
    Hello there

    Welcome to YA

    Please ignore the comment made by hockers. You don't have to explain yourself or your illness/disability.

    Like others have said if you want a VW then you will have to use the VW dealer.

    My Ford C Max is on order. I'm v excited !

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