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Thread: When is a complaint against ATOS official?

  1. #1
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    When is a complaint against ATOS official?

    I asked this in another thread.
    If in your appeal papers you say that the ATOS report is "not fit for purpose" is this considered by the DWP as an "official" complaint against ATOS or consider it just a gripe?
    Would the DWP notify you that they are investigating this if they viewed it as an official complaint?

  2. #2
    davewhit
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    Quote Originally Posted by wobble1 View Post
    I asked this in another thread.
    If in your appeal papers you say that the ATOS report is "not fit for purpose" is this considered by the DWP as an "official" complaint against ATOS or consider it just a gripe?
    Would the DWP notify you that they are investigating this if they viewed it as an official complaint?
    I dont think they count very many complaints as "official" from atos point of view I suspect your right they just see it as a gripe that you did not get the group or time length in group you wanted......... it was no different before atos people complained about medicals all the time
    I think to get to take them serious you would need to get gmc involved at same time and a link I posted last week shows the bma want thing dealt with at local level as they too seem to think its just people un happy with medical

  3. #3
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    You'll probably just get a bit of a rant from the person that does the reconsideration.

    I got a bit of a rant from the person that did my reconsideration because I had complained on my GL24 about the ability of a nurse to overrule the medical opinion of a specialist.

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    Quote Originally Posted by davewhit View Post
    I dont think they count very many complaints as "official" from atos point of view I suspect your right they just see it as a gripe that you did not get the group or time length in group you wanted......... it was no different before atos people complained about medicals all the time
    I think to get to take them serious you would need to get gmc involved at same time and a link I posted last week shows the bma want thing dealt with at local level as they too seem to think its just people un happy with medical
    Thanks DW,
    I thought it important to ask as many appeals come from bad ATOS reports.
    It's another grey area. If you say that an HCP has made "false" statements in their report, then in "normal" circumstances this would be seen as misconduct and as such a serious accusation, but as you say I think it's in the interests of the DWP not to view it as an official complaint, especially as if they did they would be overloaded more than they are already.

  5. #5
    davewhit
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    Quote Originally Posted by wobble1 View Post
    Thanks DW,
    I thought it important to ask as many appeals come from bad ATOS reports.
    It's another grey area. If you say that an HCP has made "false" statements in their report, then in "normal" circumstances this would be seen as misconduct and as such a serious accusation, but as you say I think it's in the interests of the DWP not to view it as an official complaint, especially as if they did they would be overloaded more than they are already.
    its very hard for a dr or any other HCP to make a false statement as most of the time they are talking about there point of view

    If you go to see an atos dr and you only have one leg .........IF he says you can run a marathon in three hours thats a point of view cant get him for that

    IF he says you have 2 legs thats a false statement and he/she has not taken due care carrying out the medical.

    just remember the bad medical reports are upheld 40% of the time by tribunals when people lose at tribunal ......... support group numbers have mored than doubled so theres even more atos medicals with no problems ........ long way to go to get most people happy

  6. #6
    Senior Member googlybear's Avatar
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    I reckon it would most likely be taken as a gripe rather than an official complaint, but it could depend on the context of your "not fit for purpose" statement...

  7. #7
    Senior Member RaeUK's Avatar
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    When is a complaint not a complaint? When it isn't a Formal Complaint. I'll use local councils as an example. If you feel you have had shoddy service from your District or County Council you generally make some form of low level complaint. This may be by phone or even in writing. It is handled at a low level and is not counted statistically as a complaint. This is why, if you feel you live in a badly run area, you'll be surprised at the comparatively low level of complaints published in the Council stats.
    However, Councils hate the written complaint addressed to the CEO and headed 'Formal Complaint'. This has to be duly noted and logged for statistical purposes. I don't believe the system will vary much between bureaucracies ...

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    The phrase not fit for purpose has become the kind of unofficial bite to describe ATOS procedure and criteria.
    If in an appeal form you wrote this phrase, although unofficial, would it imply to DWP that you were calling into question the validity of a key document.
    I'm guessing that as 40% of appeals are successful and many of those must include the over ruling of ATOS reports the DWP would have to take an appeal based on a reports validity more seriously than just a gripe, yet not an official complaint.
    Also the DWP do fine ATOS for complaints against them.

  9. #9
    Senior Member googlybear's Avatar
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    Quote Originally Posted by wobble1 View Post
    Also the DWP do fine ATOS for complaints against them.
    Really?
    {This sentence is just a filler, the forum wouldn't let me post a reply using less than 20 characters}

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