View Poll Results: Are direct payments difficult to manage?

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Thread: Direct Payments and Personal Assistants

  1. #1
    ggoodman
    Guest

    Direct Payments and Personal Assistants

    Hi everyone,

    I am doing some research into Care Brokerage services - the use of direct payments and personal assistants. The government has instructed local authorities that they want as many people as they can to be put on direct payments.

    I am trying to find some people to talk to about their experiences using these services. I am interested in hearing about the positive aspects and the negative ones.

    Some people have mentioned worries about the fact that personal assistants are unregulated whilst others have commented on direct payments taking a long time, not having enough money or support.

    If anyone wants to contact me to talk to me about their experiences that would be great.
    Gemma
    [phone no. deleted as per forum rules]

  2. #2
    ggoodman
    Guest

    Safeguards and Personal Assistants

    Hello,

    I am really interested in the use of personal assistants as they are unregulated. There has been lots in the news for the last few years about carers abusing people in old age homes as well as home carers.

    Does anyone use a personal assistant (as part of the government's new personalisation scheme) that would want to share some of their experiences?

    Has anyone had a bad experience with a personal assistant due to the fact that they are not subject to the same regulations as nursing home carers?

    Thanks

    Gemma
    [phone no. deleted]

  3. #3
    Senior Member sea queen's Avatar
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    I have some experience not of P/A's but home care agencies.
    IMO although they are checked by the CQC this is not enough and local social services or some such body should do a more personal check on the homes they are entering.
    We are on our 3rd agencie in less than two years. Obviously it would be inappropriate for me to say anymore as i have spoken to the right people about this.
    Finally we seem to have an agency that supports as they should and staff who are confident and know their job.
    Sea Queen

  4. #4
    Account removed
    Guest
    Well of course when you pay a person peanuts well you know the saying.

    If not if you pay peanuts you will get monkeys.

    I have now been helping out at a School for disabled children so had to have a CRB check, I helped out at a nursing home the same time so had to have an advanced CRB check, and then when I helped out at a charity I had to again have another CRB check done.

    This is now changing and I would only need one CRB done every three years

    But I will be very honest most people who I've seen in care home are people who want to do a bit of work to help out with pension or people who cannot find any other work.

    I would not work in care home or look after the sick or disabled if I could find better work, that's the problem the people that are doing this job are like the ones who mistreated those disabled people on TV.

    If you want to have better staff then sadly they have to pay better wages.

  5. #5
    Senior Member
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    Hi Gemma,

    I receive Direct Payments to cover adhoc care requirements. I tend to use care agencies within my local area or if needed, other agencies when staying away. I've probably used 10 or different agencies and much more staff.

    It normally works well, but after a while some agencies have become less reliable. They haven't been able to confirm staff availability, or I have to chase them. When it does work I try to request the same PA. They handle various requests well, for example meeting me at different locations or sometimes sleeping over and sometimes not.

    The DP part works well. Most agencies seem to take card payments, for those that don't I pay by cheque and then transfer the money back to me. As long as I keep the correct paperwork my local authority is ok with this.

    Hope that helps

  6. #6
    Senior Member sea queen's Avatar
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    Yes like you Vantage we have had similar probs with the agencies they start off ok - then slide backwards.
    Daughter has moneis paid into an account just for D.P and her co-funding is paid into it by her.
    I pay by cheque and keep all paper work up to date sending it off to D/P office on a regular basis.
    It's true also to say that the care workers are under paid (well I think so) and many employ younger staff who haven't really yet learned the skills needed to assist people in their own homes.
    We have I hope now found an agency who appears to employ staff in their mid 20's who are proving to be more competant and confident in the assisstance they give. The agency have also been able to cover all areas of need.
    There is another way at looking at the payment of care workers treborc and one employed by s/s on foster carers that is ' They do not want to encourage people to go for these jobs because it is 'good money' - it attracts the wrong kind of person' ????
    Sea Queen

  7. #7
    ggoodman
    Guest
    Hi Vantage and Sea Queen, yes that is all really helpful. Would you be available to have a chat with me over the phone so I can find out a bit more?

  8. #8
    Senior Member
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    Quote Originally Posted by ggoodman View Post
    Hi Vantage and Sea Queen, yes that is all really helpful. Would you be available to have a chat with me over the phone so I can find out a bit more?
    Hi Gemma, could you give us background to your research? Who its for etc? Then we could perhaps arrange a chat.

  9. #9
    ggoodman
    Guest
    I am a trainee journalist and am writing a feature article on this subject. I have been doing lots of research into this area. Talking to people who use these services will be really beneficial to the research. Hope this helps!

  10. #10
    ggoodman
    Guest
    Would you still be interested in arranging a chat?

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