My red highlighting:
Best practice when deleting journal entries.

The following is good practice to avoid causing the claimant confusion:
- if journal entries are deleted and replaced with a corrected version, the box to notify the claimant of the new journal entry by text or email must be unchecked - the claimant then receives just one text or e-mail informing them of a journal entry (provided the mistake is rectified quickly, this reduces the risk of the claimant noticing a change in their journal entries);
- where journal entries are deleted and not replaced, a note for the claimant explaining the deletion could avoid confusion.
So UC work coaches are being told not to inform claimants if/when they have changed an official record?