Passengers with disabilities have assistance during their air travel, both at airports and onboard aeroplanes.
Most of the services they can use are free. Below you can find a list of essential services found in air transport. If you need more detailed information about this, go to the airline regulations.
Most airlines offer the following specialized care services for people with disabilities:
Assistance during boarding and disembarking.
Assistance during the accommodation of your luggage.
Assistance at the exit door.
Use of a wheelchair.
Persons with disabilities travelling alone must be able to:
Use the bathroom independently.
Take a snack without needing help.
Apply for the necessary medicine appropriately.
Wear an oxygen mask independently.
In case your level of disability does not allow the passenger to perform any of the above points, the passenger must travel accompanied by a person who is over 16 years of age and has the physical conditions necessary to assist him.
In the following cases, it will be necessary to have a medical certificate that guarantees the possibility of flying to the passenger:
When the passenger has a mental disability and is not accompanied by another passenger.
If your health status and the level of your disability is not stable.
When the passenger carries full syringes and liquid medications.
If you suffer from a contagious disease that jeopardizes the safety of other passengers or has recently undergone surgery.
If necessary, the airline generally provides a model certificate for passengers. This must be completed and signed by the disabled passenger's doctor and then returned to the airline. Some offer discounts to people with disabilities on some of their routes.
For security reasons, airlines limit the number of people with disabilities on board, which generally varies between three and five passengers depending on the route and the airline. This number includes passengers with disabilities travelling with another passenger to help. That is why the early booking of the flight is essential, providing all the detailed information about the limitation to the airline.
For reasons of safety regulations, passengers with disabilities may not occupy some seats of the aircraft (for example, seats located next to emergency exits). The team on board will help them so that they can hold their positions during the flight.
Before the flight, people with disabilities should consult with a doctor about the possibility of performing the desired route.
Notification about the passenger's disability to the company:
You must notify the airline about the passenger's disability at least 48 hours before boarding.
Remember to inform about the need to carry an oxygen supplement, if you have an implanted pacemaker, transported medications, etc.
The transport of wheelchairs
Airlines allow passengers to take their wheelchairs for their trips. However, it will not always be possible to make it in the cabin of the plane due to limited space. If the wheelchair exceeds the size that allows free movement through the corridor of the aircraft, it must be transported free of charge as checked baggage. In this case, the airlines will provide the service of a wheelchair that complies with the measures allowed inside the flight.
If the passenger decides to take their wheelchair, it is advisable to inform the airline about its weight and size, and if it can be folded. If an electric motor powers the wheelchair, some companies may refuse your transportation or may require some additional security measures to carry it as checked baggage.
In the case of being an electric wheelchair, it is necessary to provide information on the type of battery that it uses - dry batteries or liquid electrolyte batteries. If the cell is usable, in no case will it be possible to take the wheelchair on board the plane?
The airlines, in addition to wheelchairs, allow you to transport crutches, walkers and canes for free.
If necessary, the airport can also provide a suitable wheelchair for free. If this is requested in advance, the chair will be separated in a specialized assistance section of the airport waiting for the passenger who asked it.
For detailed information on airlines, types of disabilities and rules regarding the transport of wheelchairs and other mobility aids, check the websites of each of them.