Was at the JCP this morning to see this person.I really do wish the DWP would stop trying to use their heavy-handed psychology."Impact Investigation Officer" implies "you've been a naughty boy.You're going to be punished!"Punished for what?It's just to check your bank account,proof of address and jobsearch.In other words "the usual old bollocks".
The DWP can shove it's attempts at instilling fear in us right up it's collective jacksy!