Patient Access Login Issue.

[nukecad]

Just a heads up that I have come across an issue with logging into Patient Access today.

For some reason it has stopped accepting the 'saved' ID and Password.
(It would accept them 2 weeks ago).

The Browser will fill them in, but the page will not accept them.
It's as if the fields were blank so the 'Sign In' button does nothing.

It's doing this for me with both Firefox and Internet Explorer so it's not an issue with just one particular browser.

The solution is to clear the fileds and then type the ID and password in manually.


I've contacted them for their comments about if they have done this deliberately.

[nukecad]

Patient Access have replied to me.

It's a bug in the programme / webpage.

They are aware that this is a problem for some people and the developers are looking for a fix.

In the meantime typing your ID and password in manually (or even copy/paste) is working.

[reddivine]

Had to change my password. Annoying as you have to ID, then password. Eventually got thru.

[nukecad]

They suggested that when I first contacted them, it seems to be their stock reply.

I pointed out that there is nothing wrong with my old ID and password they work fine, it's just that you have to enter them manually.

The browser will fill them in for me but for some reason the website won't accept them until I enter them by hand.

[renotien1102]

thanks for information

[ChrisK]

I only came across this thread today but assume the bug has been fixed as I can login on my PC via Chrome and the android app on my phone I can sign in using my finger print scanner.

[nukecad]

There is no problem logging in - as long as you enter your ID/password/fingerprint manually each time.

The issue is where your browser has saved the ID/password and fills it in for you, the PA webpage will currently not accept this and will not log you in until you enter it manually yourself.