E-mail Complaint address

[nukecad]

Apparently they have all changed a few weeks ago, and the 'GSI' has now been dropped from all DWP email addresses. I missed that announcement.
https://www.gov.uk/government/news/g...s-are-changing

They are still valid for now and will result in an automated email being sent back with the correct address.

Any messages sent to a DWP ‘.gsi’ address after 28 March 2019 will receive an automated email response asking you to use the new address.

EDIT - That dosen't seem to be happening in all cases, the 2 that I tried (still with .gsi) went through to the complaints team anyway. Their acknowledgement however had the new address without the .gsi.

[nad1611]

Apparently they have all changed a few weeks ago, and the 'GSI' has now been dropped from all DWP email addresses. I missed that announcement.
https://www.gov.uk/government/news/g...s-are-changing

They are still valid for now and will result in an automated email being sent back with the correct address.

EDIT - That dosen't seem to be happening in all cases, the 2 that I tried (still with .gsi) went through to the complaints team anyway. Their acknowledgement however had the new address without the .gsi.

Hi. I have just noticed recently that my NI have not been paid since 2011 and want to know who to write to about this. I've been on CB INC/ESA benefits since 1998. Does anyone have an up to date email address for this ort of thing? TIA.

[nukecad]

They do like to change them once they become widely known, anyone would think that they don't like email complaints from claimants or something.

The last I heard, a month or so ago, they had put a new set of 'escalation' contacts out for Advice organisations to use (they are not supposed to give them to claimants) - but some regional CRT's seem to have gone missing from it altogether.

You could try the central "Correspondence@dwp.gov.uk" if it's still working?

Otherwise it looks like the telephone or write a letter.

[nad1611]

They do like to change them once they become widely known, anyone would think that they don't like email complaints from claimants or something.

The last I heard, a month or so ago, they had put a new set of 'escalation' contacts out for Advice organisations to use (they are not supposed to give them to claimants) - but some regional CRT's seem to have gone missing from it altogether.

You could try the central "Correspondence@dwp.gov.uk" if it's still working?

Otherwise it looks like the telephone or write a letter.

Ok, thank you, will give the email a go and if not write to them as you've suggested.