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Thread: PIP invite arrived for Lighttouch

  1. #11
    Senior Member
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    I'm ringing DWP today to start the DLA to PIP process. Got 3 days left, but will get it done today. Got a reminder last week aswell. I'm planning on doing my PIP2 on PC and printing it off and sending it with the PIP2 form. See sticky above, lots of info in there.

  2. #12
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    I've just come off the phone to them now. Phone call took approx 15 mins, just answering questions thats on the letter and confirming name and address 2 or 3 times. They asked if they could use DLA evidence, which I said if they can send me the evidence they have I will send back which is currently relevant. Hope thats the right thing to do anyway. Had to give bank details aswell, which seems strange as they should already have this.

  3. #13
    Biscuitgazer
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    Unlike some of the DWP forms I've filled in before, this one has no embarrassing question about who filled the form in for you. I was expecting that question and didn't want to have to answer with something like "my mommy had to fill in the form for me". Like Fliss and many others, I prepared printed pages and stickers in advance, so I had minimal writing.

    LT, could your mobile phone maybe help with the paperwork? I can't write or type, and did all my attached pages (and stickers, which was difficult!) using my mobile. I found an app that let my phone and my printer communicate.

  4. #14
    Senior Member Lighttouch's Avatar
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    Feedback on Stage One

    Making a claim for PIP over the phone.

    I read the four sided DWP letter from cover to cover. People said that all correspondence has bar codes on the letter. You'll also find a QR Scan black square at the top. I scanned this using my Smartphone 'App' - it just includes information about your National Insurance and Postcode.

    Before phoning I made a note of the information they needed from me

    NI number
    Full address and Postcode
    GP address, postcode and phone
    Other Health Worker's name address and phone number
    Nationality
    Details of any time abroad
    Bank account details

    The woman who eventually answered the phone reads off a script. She sometimes just required yes or no answers to statements.

    It takes about 15 minutes but it may take 15 minutes waiting for the call to be answered.

    She did ask if I could fill out the application myself and I said no not hand written

    I asked if I could reproduce the Application and fill out the form digitally - she said yes.

    When I've printed off the Application and gathered evidence I'll see whether I can send it through JobCentrePlus to save a stamp!

    So far the experience hasn't been too traumatic - time will tell!

  5. #15
    Senior Member nukecad's Avatar
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    I was already aware that the barcode only contains the minimal information.

    The problem is (used to be?) that the DWP can be very pedantic about forms being "correct" and a missing barcode could mean some jobsworth rejecting the form.

    Maybe they have mellowed out recently, the DWP staff are also subject to wage freezes, arbitarty rules and condition changes, etc.
    More and more of them don't like what they are being asked to do to cut help to those who need it.
    I don't know everything. - But I'm good at searching for, and finding, stuff.

    Migration from ESA to Universal Credit- Click here for information.

  6. #16
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    Nukecad,

    On similar vein to input we had on another thread, just becuase they have been told to do it, odesn't make it right. BUt I can understand the pressure to keep jobs, money for mortgages etc. I used to work for a Government Dept. on more than one occasion I was told to do things which just were not right. My response get up walk out, if yelled at tell them to watch what they were saying, not many do I know.

    If things go wrong the individual who do it, is the responsible one, as it was said some 70 years ago, just following orders doesn't cut it!

  7. #17
    Senior Member nukecad's Avatar
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    I've always had a bit of a problem with that one.

    Especially in the military context where it was used 70 years ago.

    ' "I was following orders" 'is not a valid defence', you should have refused.

    But any army only works if soldiers follow orders.
    If soldiers don't follow orders it's called a mutiny and they get executed.

    OK, that's a bit simplified but you can see where I'm comming from.

    Our side must follow orders but the other side musn't.

    With any war it depends who wins.
    The losers don't get a say in what gets written in the history books.
    Last edited by nukecad; 14-06-17 at 19:39.
    I don't know everything. - But I'm good at searching for, and finding, stuff.

    Migration from ESA to Universal Credit- Click here for information.

  8. #18
    Senior Member Lighttouch's Avatar
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    As more and more documents are looked at by scanning machines bar codes will be essential to linking all correspondence to the right people.

    In future I'm sure the 'human element' of assessments will be dropped all together as we'll be seen by robots. The reason why the assessors use PIPAT software to draw conclusions about our suitability to be awarded PIP is that it shows no emotion or empathy. Human assessors are flawed as they are compassionate and have feelings and give people the benefit of doubt.


    As time rolls on computers learn from mistakes and, in theory, should give better decisions.

    Unfortunately this is a 'tick box' multiple choice exercise and depending on your answer will take you down the right route towards a positive route or down the completely wrong route and a negative result. Compassion and empathy are not on the agenda.

    My impairments are not run of the mill and they'd need to probably send me to a specialist for a f2f at a hefty cost to the DWP

    It will be interesting to see what happens!

  9. #19
    Senior Member firebird's Avatar
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    Fightback4justice use a form that can be filled in on the computer. All you need in addition to a PDF file is a copy of the first page of the form that DWP send out, with the code on. There is always an alternative.

  10. #20
    Senior Member beau's Avatar
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    LT, my impairments are not run of the mill either. I had to have a f2f as reading my form must have seemed bizarre.
    I had a home visit, although not requested, and the assessor said that my impairments would have got worse over the years.
    I was lucky, I got a positive result.

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