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Thread: PIP (ATOS) assesment on hold???

  1. #1
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    PIP (ATOS) assesment on hold???

    Atos sent a letter for a family member stating they need to come in for a face to face despite atos/dwp awarding the pip claim until sep 2017, they wanted to know if their had been any changes which of course there hasn't been any since it is a long term illness IBD: ulcerative colitis. They have very recent proof from a colonoscopy examination, however first atos sent a letter stating we will ask for more information from those who you have nominated as your careers and 3 days later they sent a letter for a F2F the claimant is due to go on a holiday/break for 26 days (btw i'm counting weekend days too) I am aware the claimant is allowed a holiday for a maximum of four weeks for non-medical reasons.


    Climent is also getting ESA support group.

    However, when I informed ATOS the claimant will not be available on the date they requested 3rd nov 2016 they asked me why and I told them the claimant needs a break holiday the atos lady said "yes I understand, it can be stressful - when will he be available for the review" I said on the "28th Nov as long as this does not affect his benefit" to which she said it shouldn't but she can't promise anything as the decision is made as a team. But she did say she knows clients who have been on holiday and it's not something to worry about. But she can't make a promise he benefits will not be stopped, and she said we will put the assessment on hold.

    Now the family member is worrying and saying I don't want to take the break what if they stop my benefits i'll be in financial difficulty.

    Does anyone know what the "assessment is on hold" actually mean? Is this normal will they write to him on the 28th nov for a new interview I also had the location of the assessment changed to the place we went last year and she said she would also do that, I mean she sounded pretty charming/sympathetic and helpful.

    Any advice/help would be appreciated.
    Last edited by Shaan; 22-10-16 at 09:02.

  2. #2
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    all should be well, but there is no guarantee that atos will not re-schedule for a date that is inconvenient or even stop benefit for not appearing on the original date.

    if that happens you will be able to use the fact that the claimant was on holiday as a good reason for not attending.

    it would have been better to have asked the operative to give you another appointment date whilst you were on the phone.

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    Quote Originally Posted by slipmaster View Post
    all should be well, but there is no guarantee that atos will not re-schedule for a date that is inconvenient or even stop benefit for not appearing on the original date.

    if that happens you will be able to use the fact that the claimant was on holiday as a good reason for not attending.

    it would have been better to have asked the operative to give you another appointment date whilst you were on the phone.
    I did ask for for a new date but the dates she was giving were within the holiday range so she said she'll just put it on hold until the client is available. She did say the holiday is fine, its normal. But atos don't make the decision it is DWP so I am assuming they have just left a note to contact claimant on the 28th nov. If she was to send it back to DWP she would have mentioned it? Also the DWP put him down until 2017, as the client went for the atos appointment it was mentioned to them the mobility is fine, it is only when there is a cramping/flare up issue that the mobility is reduced. The claimant at the moment is on a new drug, it is given to cancer patients normally., he is also on steroids and immunosuppressants. His GP and specialist were even surprised his GP said he will be giving them a lot to think about, it's absurd to stress him out even more with this pointless review, as it is all documented it's not something you can fake. Luckily enough he was a very supportive and wealthy family. His brother is a human rights lawyer. His dad is retired from the MOD as a drone engineer, he worked on a program leading a team to design drones for the MOD, i digress.

    Just to mention any other date after 28th NOV i not a problem, we will get him there for his interview, normally we hear horror stories of ATOS but ATOS in the past have helped him, even saying they think he is depressed as well. So they've always been fair with the interviews, and really wrote excellent reports.
    Last edited by Shaan; 22-10-16 at 10:02.

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    Quote Originally Posted by slipmaster View Post
    all should be well, but there is no guarantee that atos will not re-schedule for a date that is inconvenient or even stop benefit for not appearing on the original date.

    if that happens you will be able to use the fact that the claimant was on holiday as a good reason for not attending.

    it would have been better to have asked the operative to give you another appointment date whilst you were on the phone.
    Thanks from the prompt response.

  5. #5
    Senior Member nukecad's Avatar
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    I don't think that being on holiday will be classed as 'good reason' for not attending.
    Yes, you are allowed to be out of the UK for up to 4 weeks at a time, but technically you still have to comply with the claimant rules, one of which is attending interviews if asked. (So if out of the country you could be expected to fly back for the interview).

    DON'T PANIC.
    The fact that you have phoned and asked for the appointment to be rearranged does class as 'good reason'.

    If you want to be doubly sure then write them a letter confirming that you want to re-arrange the appointment from Nov 3rd to after Nov 28th, send this with either proof-of-posting (free, just ask at the PO counter and they will take the letter and give you a receipt), or signed for (fee payable, £1.74 for a 1st class letter). http://www.postoffice.co.uk/mail/uk-confirmed
    And of course keep a copy of the letter.

    That way you have proof that you have asked them to rearrange.

    If going abroad when claiming ESA you should also inform the Jobcentre+ before you go.
    https://www.gov.uk/claim-benefits-ab...ility-benefits
    I don't know everything. - But I'm good at searching for, and finding, stuff.

    Migration from ESA to Universal Credit- Click here for information.

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    Quote Originally Posted by nukecad View Post
    I don't think that being on holiday will be classed as 'good reason' for not attending.
    Yes, you are allowed to be out of the UK for up to 4 weeks at a time, but technically you still have to comply with the claimant rules, one of which is attending interviews if asked. (So if out of the country you could be expected to fly back for the interview).

    DON'T PANIC.
    The fact that you have phoned and asked for the appointment to be rearranged does class as 'good reason'.

    If you want to be doubly sure then write them a letter confirming that you want to re-arrange the appointment from Nov 3rd to after Nov 28th, send this with either proof-of-posting (free, just ask at the PO counter and they will take the letter and give you a receipt), or signed for (fee payable, £1.74 for a 1st class letter). http://www.postoffice.co.uk/mail/uk-confirmed
    And of course keep a copy of the letter.

    That way you have proof that you have asked them to rearrange.

    If going abroad when claiming ESA you should also inform the Jobcentre+ before you go.
    https://www.gov.uk/claim-benefits-ab...ility-benefits
    Thanks, JS was informed and they said don't need to report it as it's less than four weeks. They did not even ask for name or anything, they just said that is the guidelines for them. He did ask if it was work group or support and he said it's fine you don't need to tell us if it's less than four weeks, and he said do get in contact if it is longer. Told him it was return ticket (20 days) he said not even an issue then.

    just as a side note: the claimant will attend the interview, he has all the time in the past, we just wanted it re-arranged date and location, not that he would not attend the interview, when speaking to ATOS I told them I don't the holiday break to affect his claim, as we could just cancel that, and she just said she will put it on hold until the 28th, and she did change the location of the interview center too.
    Last edited by Shaan; 22-10-16 at 14:45.

  7. #7
    Senior Member nukecad's Avatar
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    Sounds like you have it all covered then.

    Have a good holiday, if you are going with him that is.

    PS. For general info. There is no limit to the number of times you can go abroad for up to 4 weeks in a year.
    As long as you come back and go again later, and you spend more time in the UK than abroad. (The legal term is 'habitually resident').
    I don't know everything. - But I'm good at searching for, and finding, stuff.

    Migration from ESA to Universal Credit- Click here for information.

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