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  1. Replies
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    DWP Debt Management seem to be a law unto...

    DWP Debt Management seem to be a law unto themselves and even the rest of the DWP seem scared of them.

    If you do need to contact them they have a new set of 'Service Standards' that has different...
  2. Replies
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    165

    More DWP stupitidy.

    DWP Debt Managment - 2p overpayment demand:

    https://www.dailymail.co.uk/news/article-11110711/Security-guard-slams-DWP-ridiculous-letter-demanding-repays-TWO-PENCE-housing-benefit.html
  3. I've not used the new BT phone yet. Might cal BT...

    I've not used the new BT phone yet.
    Might cal BT on it today, the website says they are still awaiting return of the hub which I sent back over a month ago.

    I was watching films on youtube last...
  4. "Social Tariff" broadband is expanding beyond BT:...

    "Social Tariff" broadband is expanding beyond BT:
    https://www.gov.uk/government/news/cheaper-broadband-for-struggling-families-14-august-2022

    Here's a list of those currently offering it, at what...
  5. Good to hear it all went smoothly for you. ...

    Good to hear it all went smoothly for you.

    34-41 Mbps is fine for most people, mine has now settled to around 37 - 40 max, depends on the day/time.
    Of course you only top out at that, most of the...
  6. On another note - I noticed something quite...

    On another note -

    I noticed something quite odd, and somewhat stupid*, in the Home Essentials Terms and Conditions online.

    It says about who can qualify (my bolding):
    That's a typo, it should...
  7. Not quite had mine for a full week yet but it...

    Not quite had mine for a full week yet but it seems to have settled down and I'm consitently getting 37/38 Mbps at the laptop, measured by Ookla speedtest.

    That's slightly better than they were...
  8. 2 emails today that my first BT bill was ready,...

    2 emails today that my first BT bill was ready, so lets have a look.

    ~~~
    At the top of the page it's got "This bill £54.99, Download bill".
    WTF?

    So download it.
    At the top it says: First...
  9. If you are still on UC then make a complaint to...

    If you are still on UC then make a complaint to BT about it asking why they think you no longer qualify.

    Use the 'Make a complaint' on your BT account, it's under the 'Help' on the menu. (That's...
  10. Just had the call back from BT to check that...

    Just had the call back from BT to check that everything had gone OK.

    As well as knocking off the delivery/connection fee (and giving me the extra phone) they are now also crediting £52.50 to my...
  11. As I'm already above their estimated 35-36 Mbps...

    As I'm already above their estimated 35-36 Mbps at the hub, anything more is a bonus.
    I'm going to give it a workout later putting this weeks Windows Patch Tuesday updates on my other laptop, that's...
  12. My BT Broadband is now up and running. Got a...

    My BT Broadband is now up and running.

    Got a text about 10 minutes after switching on that the digital voice is also active, haven't connected/registered the handset yet.

    I note that they have...
  13. If you don't yet have a BT account then you are...

    If you don't yet have a BT account then you are not a BT customer, if you currently get a bill from BT (eg. for your phone) then you are a BT customer already.

    I don't recall being given an option...
  14. Yeah! I'll be able to call the DWP from one...

    Yeah!

    I'll be able to call the DWP from one Alexa phone then again from the second and have a race to see which one gets to a real person first.
    ROFLMAO.
  15. Don't forget the free second phone. :cool: ...

    Don't forget the free second phone. :cool:

    I've just looked it up and if you want to buy an extra one (for your bedroom?) from BT they are £44.98 each.

    As they are wireless I don't really see...
  16. Things are finally moving. I've had a phone...

    Things are finally moving.

    I've had a phone call from 'BT Executive Customer Resolutions' at 12:42, she had to hang up to check something and called back at 13:08.

    No real reason given for the...
  17. My old broadband was on the initial fixed term of...

    My old broadband was on the initial fixed term of 12 months, which ended on 20th June and I had made it clear that I would not be continuing and to terminate my contract midnight on the 20th, which...
  18. Thread: Still alive.

    by nukecad
    Replies
    2
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    789

    There are plenty of devices but nearly all rely...

    There are plenty of devices but nearly all rely on you pressing a button or pad when you need help, which is not quite what you are looking for.

    In your situation you would be better arranging for...
  19. Things are starting to become a bit clearer with...

    Things are starting to become a bit clearer with my connection issue?

    There's no reply to my BT complaint or my enquiry to SSE as yet, but I have today got an email from SSE saying that my latest...
  20. I try and give a simple explanation of the...

    I try and give a simple explanation of the different types of broadband available.

    There are currently 3 types of landline broadband that you can get at home.

    Basic - This uses the copper...
  21. Hi Spencer, It usually seems to be about 2...

    Hi Spencer,

    It usually seems to be about 2 weeks to switch from one provider to another.

    Although as you can see I'm having a bit of fun and games at the moment so it's taking me longer.
    That...
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    I don't think there were any restrictions on...

    I don't think there were any restrictions on nuts, although there often are some at partys.
    (Especially the nuts who held regular partys during lockdown).
  23. I've been doing some searching and apparently it...

    I've been doing some searching and apparently it isn't that unususal, it's just BT stupidity/incompetence.

    For example this 'tweet' exchange from last year:
    reply from BT:


    Perhaps the...
  24. The bag has just arrived to return the kit in,...

    The bag has just arrived to return the kit in, none of the half-promised phone calls came yesterday, no reply to my complaint yet.
    I'm still able to use BT Open wifi for free, if I can stand the...
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    1,275

    He is supposed to have appointed a full...

    He is supposed to have appointed a full replacement cabinet this morning replacing those who have resigned.

    It could be the shortest serving ever bunch of cabinet members, appointed today replaced...
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